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Microsoft Dynamics for Field Service enhancements We made the following enhancements: Connected field service, new in this release, helps service organizations move from a costly break-fix model to a proactive and predictive service model by combining monitoring and predictive maintenance with Internet of Things IoT and machine learning.
Use Connected Field Service to remotely monitor and service customer equipment. Reduce downtime with proactive alerts from connected devices. Address issues faster by remotely monitoring devices and keeping customers in the loop.
Reduce maintenance costs by dispatching a technician with the right expertise, availability, and location to do the job. With resource scheduling optimization, you can set up the system to automatically schedule multiple items on a recurring basis to minimize overall travel time and make efficient use of all schedulable resources.
Resource scheduling optimization takes into account a number of constraints and objectives when optimizing schedules, such as resource availability, skills required, priority and duration, and time windows. Schedule multiple booking requirements on a recurring basis.
With the new common scheduling experience, you can schedule anything.
You can enable it for any entity, including custom entities. For example, you can turn it on to schedule marketing visits for an opportunity or book time to work on a case, work orders, bookings, and more.
Schedule anything in Dynamics Enhancements to Portal capabilities for Microsoft Dynamics We made many enhancements to Portal capabilities for Microsoft Dynamics By surfacing the multi-language content you create in Portal capabilities for Microsoft Dynamicsyou can support your customers, partners, and employees in multiple regions.
Multi-language portals also support languages with multi-byte characters, such as Japanese, Chinese, and Korean. Faceted search for knowledge articles: Search portal content by using different characteristics of knowledge articles as filters to improve how quickly customers can find the content they are looking for.
Faceted portal searches can increase the visibility and effectiveness of content that may not have been surfaced through a traditional search. Content access levels for knowledge articles: Develop a well-structured knowledge base and provide content to the right audience using content access levels.
You can create structured learning paths for your users and prevent content that is not relevant from surfacing. Project Service Automation integration: Vendor companies can use Project Service Automation integration to provide access and visibility for active and closed projects across all stages of a project lifecycle to their partner channel and customer.
Partner project service team members, reviewers, and customers can view project status and view quotes, order forms, and bookable resources directly from the partner portal.
Vendor companies can use the Field Service integration to expose information about active agreements, assets, work orders, invoices, and support cases to their partner channel and customers.
Partner field service team members, reviewers, and customers can access this information directly from the partner portal. Partner onboarding and recruitment: Use the partner recruitment and onboarding capabilities to identify, recruit, and onboard the best partners in your partner channel for better customer sales and service experiences.
Use built-in dashboards to get better visibility of your current partner channel and focus efforts into enhancing your channel coverage based on identified gaps. Enable your customers to find the right partners in your partner ecosystem based on geographic location, product expertise, supported industries, partner categories, and more.
Partners can gain insight into their opportunity pipeline and their performance using portal dashboards. With this information, partners can make more informed decisions about opportunities they bid on, as well as currently active opportunities to more intelligently devote resources and improve the health of their relationships with customers and the parent organization.
Deal registration and protection:The project management system maturity model. 11/19/; 14 minutes to read Contributors.
In this article. This article is part of our "From the Trenches" collection. The project management system maturity model. 11/19/; 14 minutes to read Contributors. In this article.
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